Store Policy

PRODUCT AVAILABILITY

Our product availability changes often. We will fully refund any items that end up on backorder. Although packaging for some items may differ (never for hair / extensions), we can assure the quality of the items inside. If you do not wish to receive items that differ in packaging please specify before checking out. Some of our products may slightly differ in color or be distorted in photography/editing. We apologize in advance for any inconveniences this may cause.

SHIPPING & DELIVERY 
  • Processing time: This includes order verification, quality check and packaging. All orders are processed within 2-3 days.
  • Shipping time: Items usually take between 7 and 14 days to arrive. At this time we only ship within the contiguous United States. 
  • Shipping Method: We ship mainly with UPS, USPS, and FedEx. We do this so that we can get you the best shipping rates based on your package size/weight and shipping location. We will notify you in your confirmation email which provider we are shipping with. 
  • Shipping costs: Shipping is not included. It will be calculated at the end of your order. 
TRACKING YOUR ORDER

When you place an order with us, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you. We mainly ship our orders with UPS, USPS, and FedEx. 

PRIVACY POLICY

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.​

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. 

ALL SALES ARE FINAL ON THE FOLLOWING ITEMS:
Wigs and extensions, hair color, hair brushes, make-up brushes, make-up, eyelashes, nail polish, nail implements, hair accessories, and clearance items.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect. You can start the return process by reaching out to:

hello@dttradingwholesale.com

Upon receipt of the returned product, we will fully examine and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

  *All returns and exchanges must be made within 30 days of purchase. No refunds of any type will be given. You may make an exchange or receive store credit. Electrical merchandise must be in its original box and in new condition. (Please see below for additional rules on returns and exchanges of electrical merchandise).
RETURN POLICY FOR ELECTRICAL MERCHANDISE
All electrical merchandise is guaranteed to be free from any manufacturing defects for 30 days after purchase. If your electrical item becomes defective within this time period, you may return in its original package for a replacement. After 30 days, you may return your defective product to the manufacturer for repair or replacement at your expense. The manufacturer's information is enclosed in the box and should be kept by you for future reference. Please be advised that if your electrical appliance shows excessive wear that could not reasonably occur within a 30 day period of use, your request to exchange or return the item will be denied.